How do I get a refund on my EZ-Link?
Visit any TransitLink Ticket Office and present your card for refund. Refund is immediate. Fill up the Manual Deferred Refund (MDR) form provided by TransitLink. Deferred refund will take 14 working days via transfer to another EZ-Link card or to a DBS/POSB bank account.
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Can cancel EZ-Link card?
To block your EZ-Link, login to your account via the EZ-Link app, select the EZ-Link that you would like to block and tap on the “Block” button. Alternatively, you can call the EZ-Link Hotline at 65-6496 8300 (From 8AM to 6PM daily – except public holidays).
Can I transfer EZ-Link value to another card?
Any remaining value after the deduction of $3 (non-refundable) card cost will be transferred to the new Account-based EZ-Link card. Remaining value in the old EZ-Link card will be transferred to the new Account-based EZ-Link card. Once the old EZ-Link card is refunded, the card will be terminated.
What happens when EZ-Link card expires?
Your EZ-Link card is valid for use for 5 years from the date of issue. From 1 Nov 2016, a Refund Service Charge of $1 will be charged per month for EZ-Link cards that have expired for 2 years or more. It will be deducted from the remaining stored value (if any), until the card is refunded or fully depleted.
How do I get a refund on my concession card?
Get your immediate refunds at: 42 TransitLink Ticket Offices and 6 Concession Card Replacement Offices located at MRT stations and bus interchanges. Passenger Service Centres within most MRT stations.
How do I check my EZ-Link transaction?
1. You can download the EZLink app to check balance & top up online
- Perform a quick EZLink balance check.
- Check the transaction history of each EZLink card.
- Disable a lost EZLink card.
- Enable EZLink auto top up i.e. EZ-Reload.
- [Only for NFC-enabled phones] Top up your EZLink card.
How do I cancel my EZ-Link account?
3.1 How do I remove my EZ-Link from my EZ-Link account? To remove EZ-Link from your account, select ‘EZ-Link’ and toggle settings to remove EZ-Link.
How do I cancel my EZ-Link top up?
The EZ-Link app can be downloaded from Google Play Store or App Store. However, should you wish to terminate your Auto Top-up, please terminate your Auto Top-up account by going to any TransitLink Ticket Office with your NRIC/Passport and your EZ-Link.
How much is a replacement EZLink card?
An EZ-Link card which is sold at TransitLink Ticket Offices, Concession Card Replacement Offices, Passenger Service Centres and 7-Eleven, each costs $10, out of which $5 is stored-value for use. The remaining $5 is the cost of the card and is non-refundable.
What can student concession card be used for?
With the School Smartcard/Non-MOE School Smartcard, you can enjoy student fares and purchase a Monthly Concession Pass (MCP) for unlimited travel on train and/or basic bus services (trunk and feeder services). Note: Concession cards have to be activated and valid before the purchase of any concession pass.