How do I set up a water bill in New York City for a new home?
Contact our Customer Service Call Center at (718) 595-7000, Monday to Friday from 9:00am to 6:00pm. Email DEP at: [email protected]. Please include your property address, water and wastewater account number (if available) and contact information.
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How do I contact NYC Water Board?

For water and sewer billing inquiries and dispute resolution processes, call 718-595-7000 or Email Customer Service. For more information, visit Customer Service.
How do I transfer my water bill to a new owner in NYC?
When a property is sold in New York City, the new owner must alert DEP to the transfer of ownership by completing a Customer Registration Form. This form provides DEP with the appropriate mailing information for future water and wastewater bills.
How can I put my water in my name?
To put a utility bill in your name, call or visit the utility provider and request a bill transfer. Then, provide the company with proof of your identity, such as your driver’s license, and proof of your billing address, such as your lease agreement.

Do tenants pay for water NYC?
As a landlord in New York City, you are required to pay tenant water bills. But that doesn’t mean you have to sit by and watch your monthly water bill skyrocket! Compared to other major cities, New York City water is pricey.
What is the average water bill in New York?
Water Prices by State 2022
State | Avg. Total Utilities | Water |
---|---|---|
New York | $311 | $30 |
Maine | $311 | $24 |
Virginia | $310 | $36 |
Massachusetts | $309 | $34 |
Who is responsible for NYC water?
The New York City Department of Environmental Protection (DEP) is responsible for providing clean water to the city’s 8.5 million residents.
How do I cancel my NYC water service?
Call Center
- Hours: Monday to Friday, 9am–6pm*
- Contact: Call 718-595-7000 or Email Customer Service.
How do I transfer utilities to a new owner?
How to Transfer Utilities When Moving
- Get organized.
- Research new utility service providers.
- Notify utilities of your move a few weeks in advance.
- Arrange your water and sewer service through the city.
- Check if the HOA covers utilities.
- Update your address.
- Pay overdue bills before moving.
- Do a final meter reading.
How do I cancel my NYC water bill?
Unenroll to stop receiving leak notifications and paperless bills. Visit nyc.gov/dep or email us at [email protected] for more information. u Take advantage of Automated Meter Reading (AMR) Technology. Buyers can visit nyc.gov/dep and sign up for My DEP Account.
Is landlord responsible for tenant water bill?
If the lease states that the Tenant is responsible for all utilities associated with the Property, then the water bill is their responsibility. If the lease states that water is included in the monthly rent charge, then the water bill is clearly the responsibility of the landlord.
How do I find my NYC water bill account number?
Your 9-digit bank account ABA/ routing number located at the bottom left hand corner of a check. Your bank account number that is associated with the ABA/ routing number provided. The bank account number is located to the right of the ABA/ routing number.
How much is the average water bill in NYC?
The rate was flat last year as the city grappled with the COVID-19 pandemic. If approved, the average single-family homeowner in New York City will see their water and sewer bills rise from about $967 to $994 a year, based on an average annual consumption of about 70,000 gallons of water.
What salary do you need to live comfortably in NYC?
To live comfortably, a resident would need to earn at least $82,637 a year. That’s pretty steep. That said, it’s important to note that some New York City property management companies require prospective renters to earn at least 40 times the monthly rent.
Who is responsible for water line from street to house?
In most cases, it’s your responsibility to maintain the supply pipe. This is the section of the service pipe from the boundary of your property – usually where the water meter and stop valve are – into the property itself.
Who pays for water leak repair?
This means that as a property owner; you’re responsible for the maintenance and repair of the pipes that supply water to your property. This includes all the pipes that run inside your home and outside too. For example, if there’s a leak on the property boundary, then that is the homeowner’s responsibility.
Why is my tap water brown NYC?
Brown or discolored water is often related to plumbing corrosion problems inside buildings and from rusting hot water heaters. If you have an ongoing problem with brown water, it may be due to rusty pipes. You should run your cold water for 2–3 minutes if it has not been used for a long period of time.
Do you have to pay for water in NYC?
All properties within New York City that receive service from us are billed in the form of water and wastewater bills. Most properties are billed based upon consumption at the premises, which is measured by a water meter at the head of the water service pipe where it enters the building.
How do I transfer names on my electric bill?
How to Change Name in Electricity Bill
- Visit the nearby office of the electricity board and request an application form to change the name on the electricity bill (In some cases, you might have to pay for the form)
- Submit the application along with the documents to the authorities of the respective office.
How can I get my electricity turned back on with no money?
Government programs for turning electric on. There are a few resources available, including LIHEAP (Low Income Home Energy Assistance Program), Homeless Prevention and Rapid Rehousing, TANF welfare, as well as legal aid among others. The exact terms and conditions vary based on state.
How often do you get a water bill in NYC?
When do I get a bill? Most small properties in NYC are now billed on metered usage as measured by the water meter in their property. Water meters are read once every four hours by an automated meter reading device and bills are generated once every three months for most customers.
What happens if tenants don’t pay utilities?
Although tenants are usually responsible for paying utility bills, if they do not pay, the landlord may find themselves liable for the bills. This will usually happen if the tenancy agreement doesn’t clearly assign responsibility to the tenants.
How often do you pay water bill in NYC?
Most small properties in NYC are now billed on metered usage as measured by the water meter in their property. Water meters are read once every four hours by an automated meter reading device and bills are generated once every three months for most customers.
How can I lower my water bill NYC?
You may apply online at myBenefits.ny.gov or fill out the application form and file it at your Local Department of Social Services. You may also contact your Local Department of Social Services online, or by calling the toll-free OTDA Hotline at 1-800-342-3009.